Refund policy

If the converted file does not meet your needs, you get your money back.

• Within 24 hours of paying, press “Refund” on your download page and choose what went wrong. The refund starts immediately.
• To keep prices low and stop abuse, if you have already downloaded the files and you (or your network) received another refund in the last 30 days, we check the request by hand. Email support@fileopens.com with the link to your download page; we answer within one business day.
• After that, within 14 days of purchase, or if the button does not work, email support@fileopens.com with the link to your download page if the files are not usable. We answer within one business day.
• The refund goes back to the card or account you paid with. Banks usually show it within 5–10 business days.
• After a refund, the download links for that file stop working.

Refunds are processed by Paddle.com, our Merchant of Record. This policy works together with Paddle's Buyer Refund Policy; any statutory rights you have under the law of your country are not affected.